Spectrum.net Reviews

Spectrum.net offers internet plans with prices ranging from $39.99 to $79.99 per month for the first 12-24 months. The basic Spectrum Internet® plan starts at $39.99 per month and provides download speeds of up to 300 Mbps. For those requiring faster speeds, the Internet Ultra plan costs between $59.99 and $69.99 per month and offers up to 500 Mbps. The top-tier Internet Gig plan, priced between $49.99 and $79.99 per month, delivers speeds up to 1 Gbps. These plans include a free modem and offer unlimited data with no contracts. Prices are subject to increase after the initial period, especially if additional services such as Wi-Fi router rental or a Spectrum TV plan are added. Spectrum also provides TV packages starting at $39.99 per month for over 75 channels, with the option to add more channels through various add-on packages.

Spectrum.net is known for its home internet and WiFi services, which include Spectrum Internet® that offers various plans with speeds up to 300 Mbps, 500 Mbps, or 1 Gbps. They also provide Spectrum Advanced WiFi, built with WiFi 6 technology for a faster and more reliable wireless experience, and Security Shield for enhanced network security. For extended coverage, Spectrum WiFi Pods are available. Additionally, Spectrum Mobile™ offers mobile connectivity, and customers can manage their services through the My Spectrum App for network management, including parental controls and device access supervision. Spectrum One bundles Internet, WiFi, and Mobile services for a comprehensive connectivity solution.

Spectrum.net provides several options for payment methods. Customers can make online payments through the Spectrum.net Web Portal, the My Spectrum App, or by phone. Additionally, payments can be made via check or money order at Spectrum stores or by mailing to the provided address. For convenience, customers can also set up auto pay. Accepted payment methods include debit cards, credit cards, and direct payments from a current or savings account.

Spectrum.net allows customers to return equipment through a UPS Store at no charge. To return equipment, locate the nearest UPS Store using their locator tool, bring the equipment, and inform the staff that it's for Spectrum. Packaging and shipping are handled by UPS. Customers should keep the receipt for tracking. Equipment must be returned within 15 days from the day of service disconnection or downgrading to avoid late fees. If the customer is over 25 miles away from a UPS Store or Spectrum store, a return kit can be sent upon request. For services, Spectrum typically offers a 30-day return window; however, terms may vary, so reviewing the service agreement is recommended. There is also an option for a 10 business day return period after service termination, with Spectrum mailing a shipping label within 7 business days for the customer to use.